Before filing your complaint, you are advised of the following:

• The text of your complaint may be publicly posted on the BBB website.
• Do not include any personally identifiable information when describing your complaint.
• Your complaint should focus on the facts. Try to remain detached and concise with the description of your experience with the business.
• Your complaint should not include demeaning, hostile, inappropriate or abusive language and should avoid non-factual remarks.
• In accordance with BBB policy, the BBB reserves the right to not publish your complaint and to edit your complaint to protect privacy rights and/or remove inappropriate language.
• All information submitted will be deemed to be yours and the BBB is not responsible for the content.
• The BBB has the right at any time to end the complaint process in accordance with BBB policy.
• By submitting your complaint, you are representing that it is a truthful account of your experience with the business.